![]() ![]() Make sure to communicate with staff members about how they should request time off and how far in advance you need to know. ![]() Have regular check-ins with your employees to identify their areas of interest, abilities, and any personality clashes among team members. Similarly, staff members who know they’re working with coworkers they like or doing a task they enjoy are likely to be happier and more productive. A barista who knows you won’t schedule them to work on Wednesday evenings so they can attend band practice or has Saturday mornings free to take their child to soccer is more likely to be loyal to your business and driven to do a good job. When planning your weekly or monthly schedule, try to accommodate employees’ preferences and other commitments. Getting your scheduling right isn’t just good for your bottom line and customer satisfaction, it’s also important for employee engagement and motivation. Credit: Fernando Pocasangre Effective Scheduling Can Motivate Staff Members It can also balance the cost of staffing, assuming that you are paying senior staff members more than less experienced ones. ![]() This can help in skills development and provide some informal mentorship to the less experienced person. It’s also worth considering pairing experienced baristas with junior members of staff. Some studies suggest that pairing a particularly productive worker with others will increase everyone’s level of productivity. It can be good to balance quieter personalities with someone more outgoing to provide a range of customer service styles. Try to pair compatible coworkers who support one another. Evaluate your employees’ strengths and weaknesses and schedule them with the right tasks to make the most of their skills.ĭon’t just consider their technical abilities – soft skills and customer service are also important. Knowing which members of staff to schedule is just as important as choosing the right amount of people. Credit: Neil Soque Schedule The Right Staff Members For example, perhaps one staff member starting their afternoon shift can be instructed to focus on bussing tables and stocking fridges while the others make drinks to keep service running smoothly without too many people behind the bar.īaristas working behind the bar. Just make sure that everyone is clear on their tasks beforehand to avoid confusion. Having two shifts cross over is a good way of covering busy lunch periods. It also means that there is someone on-hand to clean tables, stock fridges, and keep customer waiting times to a minimum. Jun says that having two baristas on a shift means there is always a person available in case of someone calling in sick or an emergency. When it’s peak hour during lunch, there will be night shift coming in to cover the morning shift, four staff members during peak hour.” He says, “We have two shifts in our café, each with two staff members. Jun Lim is the owner of Littlepeople, a coffee shop in Kuala Lumpur. This will vary depending on the size of your space, the average number of sales, and whether you serve food. Once you know your busy periods and budget, you can evaluate how many staff members you need on each shift. Credit: Partners Coffee How Many Staff Members Should You Have On Shift? You may also like How to Design an Effective Barista Training Programme Are you spending a high percentage on labor, or is there room in the budget to increase the number of staff? It can be hard to evaluate what is a good percentage ratio and there are many different recommended figures, but keep track of your own numbers and use them to identify any patterns and anomalies. Some financial analysts consider a payroll-to-gross profit ratio as an indicator of efficiency. Then, consider your café’s gross profit in relation to cost of labor. This will provide you with a solid understanding of your business and a basis to start scheduling staff members. Do you experience more customers around the winter holidays? Are you near a university and see a slump in summer?ĭon’t make assumptions about when you’re busiest, but actually evaluate the number of sales. This means the morning rush and any other daily busy periods, but also means seasonal peaks. Take a look at your business records and evaluate when your peak times are. Credit: Ana Valencia Know Your Café’s Peak Times & Efficiency ![]()
0 Comments
Leave a Reply. |